Hamshahri put the question to District 22's mayor directly: what does a resident actually get?
Every citizen received one account, and it did not matter which booth or which vehicle they handed their waste to. The moment waste changed hands, an SMS receipt arrived listing the material, the amount paid and the running balance. The same balance was visible in the app.
The driver or the booth operator recorded the weight, and the sum was credited at the waste department's approved rate. One detail is easy to skip past and says a lot about the design: the rate for delivering to a booth was higher than for a driver collecting at your door — the system priced in the convenience, and nudged people towards the cheaper collection method.
At cash-out, the citizen chose. Take the money, or spend the balance on Digikala. The wallet also topped up mobile credit and internet packages on all three carriers — Hamrah-e Aval, Irancell and Rightel — paid utility bills, and transferred balance into ride-hailing apps.
Booth operators stopped handling cash entirely; the settlement moved into the accounts system. Registration was open through Cafe Bazaar, Google Play and Myket, or through the voice line on 0922 423 9247 for anyone not using an app at all.